Effective Date: 16 May 2026
Last Updated: 16 May 2026
Welcome to Kinchhu! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or shopping on our website, you agree to be bound by these terms. Please read them carefully.
Kinchhu is an online shopping store based in Birgunj, Nepal. We offer a wide range of products including home appliances, gadgets, toys, beauty products, men's & women's wear, baby wear, and much more. Our services are available across Nepal.
By visiting and using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the updated terms.
To use our services, you must:
Be at least 18 years old, or Have the consent of a parent or legal guardian if you are under 18.
We strive to provide accurate product descriptions, images, and pricing. However:
We do not guarantee that product descriptions are always error-free.
Prices are subject to change without prior notice.
We reserve the right to correct any pricing errors or cancel orders if a product is listed at an incorrect price.
Placing an Order
When you place an order, you agree to provide accurate and complete information.
You must pay the full amount using one of our accepted payment methods: Cash on Delivery (COD), eSewa, Khalti, or FonePay.
Order Modifications
You can modify or cancel your order after placing it by contacting us immediately.
Once an order is processed, modifications may not be possible.
Payment
We accept payments via Cash on Delivery (COD), eSewa, Khalti, and FonePay. All payments must be made in Nepalese Rupees (NPR).
We deliver across Nepal within 2 to 3 working days after order confirmation. Free shipping is available on orders above Rs. 1,999. Orders below this amount may have a shipping charge.
Delivery times may vary due to external factors like weather, holidays, or courier delays.
We provide order tracking so you can monitor your delivery status.
Return Policy:
We offer a 7-day return policy from the date of delivery.
You are eligible for a return if:
The product is damaged upon delivery, or
The product is different from what was listed on our store.
Returns requested for other reasons may not be accepted.
Refund Policy
Once your return is received and inspected, your refund will be processed within 4 to 5 working days.
Refunds will be credited back to your original payment method.
Return shipping costs must be covered by the customer.
You can place an order without creating an account.
If you choose to create an account, you are responsible for maintaining the confidentiality of your account details.
You agree to accept responsibility for all activities that occur under your account.
All content on our website, including text, images, logos, and product descriptions, is the property of Kinchhu or its licensors.
You may not reproduce, distribute, or use any content for commercial purposes without our written permission.
All trademarks and brand names belong to their respective owners.
To the maximum extent permitted by law:
Kinchhu is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, or courier issues).
Our total liability for any claim shall not exceed the amount you paid for the product in question.
You agree not to:
Use our website for any illegal or unauthorized purpose.
Interfere with or disrupt the operation of our website.
Attempt to gain unauthorized access to our systems or user accounts.
Upload or transmit viruses, malware, or harmful code. Use automated systems (e.g., bots) to access our website.
Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party websites. You access these links at your own risk.
We may update these Terms & Conditions at any time without prior notice. Changes will be posted on this page with the updated "Last Updated" date. Your continued use of the website after any changes constitutes acceptance of the new terms.
If you have any questions or concerns about these Terms & Conditions, please contact us:
🏪 Kinchhu 📍
Location: Birgunj, Nepal
📧 Email: [email protected]
📞 Phone: +977 - 9761137595
💬 Live Chat: WhatsApp, Messenger, Viber
🕐 Support Hours: Daily, 6:00 AM – 10:00 PM (NST)
Thank you for choosing Kinchhu! We appreciate your trust and look forward to serving you. 😊