Return Policy

Effective Date: 16 May 2026
Last Updated: 16 May 2026

At Kinchhu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help! This Return Policy explains how you can return a product and what to expect during the process.

1. 📅 Return Period

You have 7 days from the date of delivery to request a return.

2. ✅ Eligible Returns

You are eligible for a return if:

• The product is damaged upon delivery, or

• The product is different from what was listed on our store.

⚠️ Returns requested for reasons other than the above may not be accepted.

3. ❌ Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or opened (unless damaged or defective)

• Items returned after 7 days from the delivery date

• Products without original packaging, tags, or accessories

• Items marked as "Final Sale" or "Non-Returnable" on the product page

4. 🔄 How to Request a Return

To request a return, follow these steps:

1. Contact Us – Reach out to our support team within 7 days of receiving your order via:

   • Email: [your email address]

   • Phone: [your phone number]

   • Live Chat: Available on our website

2. Provide Details – Share your order number, reason for return, and clear photos of the product (if damaged).

3. Receive Instructions – Our team will guide you through the return process and provide a return address.

4. Ship the Item – Pack the item securely in its original packaging and ship it back to us.

5. 📦 Return Shipping

• The customer is responsible for covering return shipping costs.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

6. 💳 Refunds

Once we receive and inspect your returned item, we will process your refund:

• Refund Processing Time: 4 to 5 working days

• Refund Method: The refund will be credited back to your original payment method.

• Partial Refunds: If the product is returned with missing accessories or damaged packaging, a partial refund may be issued.

7. 🔄 Exchanges

We currently do not offer direct exchanges. If you need a different product, please:

1. Return the original item for a refund.

2. Place a new order for the desired product.

8. 📞 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately within 7 days of delivery.

• Provide clear photos of the damage or defect.

• We will arrange for a replacement or refund at no additional cost to you.

9. 📂 Proof of Purchase

To process your return, you must provide:

• Your order number

• Proof of purchase (e.g., order confirmation email)

10. 🔄 Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically.

11. 📞 Contact Us

If you have any questions about our Return Policy, please contact us:

🏪 Kinchhu
📍 Location: Birgunj, Nepal
📧 Email: [your email address]
📞 Phone: [your phone number]
💬 Live Chat: Available on our website
🕐 Support Hours: Daily, 6:00 AM – 10:00 PM (NST)

Thank you for shopping with Kinchhu! We’re here to make your experience smooth and hassle-free. 😊

This Return Policy is governed by and construed in accordance with the laws of Nepal.