Refund Policy

Effective Date: 16 May 2026

Last Updated: 16 May 2026

At Kinchhu, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued for eligible returns.

Please read this policy carefully before requesting a refund.

1. ✅ Eligibility for Refund

You are eligible for a refund if:

• The product was damaged upon delivery, or

• The product received was different from what was listed on our store.

Refund requests must be made within 7 days from the date of delivery.

⚠️ Refunds will only be processed after the returned item has been received and inspected by our team.

2. 📦 Return Requirement Before Refund

Before Refund To receive a refund:

1. You must first request a return within 7 days.

2. The product must be returned in its original packaging, including all accessories, tags, and invoices (if applicable).

3. The item must not be used (unless it was received damaged or defective).

Return shipping costs must be covered by the customer.

3. 💳 Refund Processing Time

• Once we receive and inspect the returned product, your refund will be processed within 4 to 5 working days.

• You will be notified once your refund has been approved.

4. 💰 Refund Method

Refunds will be issued to the original payment method used during purchase:

• eSewa – Refunded back to your eSewa account

• Khalti – Refunded back to your Khalti wallet

• FonePay – Refunded to the original payment source

• Cash on Delivery (COD) – Refund will be processed via bank transfer or digital wallet (details will be requested)

Please ensure you provide correct refund details to avoid delays.

5. ❌ Non-Refundable Situations

Refunds will not be provided in the following cases:

• The return request is made after 7 days from delivery.

• The product has been used, damaged by the customer, or altered.

• The product is returned without original packaging, tags, or accessories.

• The issue does not fall under our approved return conditions.

• Items marked as "Final Sale" or "Non-Refundable" on the product page.

6. 🔍 Partial Refunds

In certain cases, partial refunds may be granted if:

• The returned product is missing accessories.

• The product shows signs of misuse.

• The item is not returned in its original condition.

7. 🚫 Order Cancellation Refunds

• If you cancel your order before it is shipped, a full refund will be issued.

• If the order has already been shipped, cancellation may not be possible.

• If you refuse a Cash on Delivery (COD) order without valid reason, future COD orders may be restricted.

8. ⏳ Delayed or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank account or digital wallet again.

2. Contact your payment provider (eSewa, Khalti, FonePay).

3. If the issue continues, contact our support team for assistance.

9. 🔄 Changes to This Policy

Kinchhu reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated "Last Updated" date.

10. 📞 Contact Us

If you have any questions regarding refunds, please contact us:

🏪 Kinchhu

📍 Location: Birgunj, Nepal

📧 Email: [email protected]

📞 Phone: +977 - 9761137595

💬 Live Chat: WhatsApp, Messenger, Viber

🕐 Support Hours: Daily, 6:00 AM – 10:00 PM (NST)

Thank you for shopping with Kinchhu. We appreciate your trust and are always here to help! 😊

This Refund Policy is governed by the laws of Nepal.