Effective Date: 2026 May 26
Last Updated: 2026 May 26
At Kinchhu, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and shop on our website.
By using our website and services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
We collect the following types of information when you interact with our store:
When you place an order or contact us, we may collect:
Full Name
Email Address
Phone Number
Delivery Address
Payment Information (e.g., transaction IDs for eSewa, Khalti, FonePay)
Products you purchased
Order history
Payment method used
Delivery status and tracking details
We use the information we collect for the following purposes:
✅ To process and fulfill your orders
✅ To send order confirmations, updates, and tracking information
✅ To communicate with you regarding your orders, returns, or refunds
✅ To respond to your queries and provide customer support
✅ To improve our website, products, and services
✅ To detect and prevent fraud or unauthorized activity
✅ To send promotional offers, discounts, or updates (only if you have opted in)
✅ To comply with legal obligations under applicable laws of Nepal
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:
Secure HTTPS encryption on our website
Restricted access to personal information by our staff
Secure storage of customer data
Regular monitoring of our systems for vulnerabilities
⚠️ However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Kinchhu accepts payments via Cash on Delivery (COD), eSewa, Khalti, and FonePay.
We do not store your full payment credentials on our servers.
Digital payment transactions are processed through their respective secure payment gateways (eSewa, Khalti, FonePay).
We only store transaction IDs or references for order verification purposes.
Please refer to the privacy policies of eSewa, Khalti, and FonePay for more information on how they handle your payment data.
We respect your privacy. We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Delivery Partners – We share your name, address, and phone number with our delivery partners to fulfill your orders.
Payment Processors – Your payment details are shared with payment gateways (eSewa, Khalti, FonePay) solely to process your transactions.
Legal Requirements – We may disclose your information if required by law or government authorities in Nepal.
Business Protection – We may share information to protect the rights, property, or safety of Kinchhu, our customers, or others.
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
Cookies are small text files stored on your device when you visit a website. They help us:
Remember your cart and preferences
Understand how you use our website
Improve your overall shopping experience
Analyze website traffic and performance
You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect some features of our website.
Kinchhu is a general shopping platform open to all ages. However, we do not knowingly collect personal information from children under the age of 13 without parental consent.
If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
Our website may contain links to third-party websites or services. Please note that:
We are not responsible for the privacy practices of third-party websites.
We encourage you to read the privacy policies of any external sites you visit.
Clicking on third-party links is at your own risk.
We retain your personal information only for as long as necessary to:
Fulfill your orders and provide our services
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements
Once your data is no longer needed, we will securely delete or anonymize it.
As a customer of Kinchhu, you have the following rights regarding your personal data:
Access – You can request a copy of the personal information we hold about you.
Correction – You can ask us to correct any inaccurate or incomplete information.
Deletion – You can request the deletion of your personal data, subject to legal obligations.
Opt-Out – You can opt out of receiving promotional emails or messages at any time.
Complaint – You have the right to raise a complaint if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details below.
We may send you promotional offers, new arrivals, discounts, or updates via:
SMS
WhatsApp or chat notifications
You can opt out of these communications at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us directly to remove you from our marketing list.
Opting out of marketing messages will not affect transactional messages related to your orders.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
The updated policy will be posted on this page
The "Last Updated" date will be revised accordingly
Significant changes will be notified to you via email or a notice on our website
We encourage you to review this policy periodically to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:
🏪 Kinchhu
📍 Birgunj, Nepal
📧 Email: [email protected]
📞 Phone: +977 - 9761137595
💬 Live Chat: WhatsApp, Messanger, Viber
🕐 Support Hours: Daily, 6:00 AM – 10:00 PM (NST)
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy.
Thank you for trusting Kinchhu. Your privacy matters to us! 🙏